If an iPad has been broken or is no longer working please follow the following procedures to get the device repaired/replaced:

  1. Collect the device from the student/teacher and follow your district/school's IT check-in procedures. (verify serial number, record that IT is in possession of the device, etc.)
  2. In Apple Configurator:
    1. check-in the device so the user's data is backed up.
    2. unsupervise the device so that app license codes are retrieved.
    3. check-out a new device to the user so that they can continue to perform necessary school work.
  3. Remove iPad case from the broken iPad and store locally at the school*
  4. You can then send an iPad to iSchool Campus in one of two ways:
    1. Utah Schools: Please submit a support ticket informing our technicians of the quantity of iPads needing to be repaired. An iSchool Technician will schedule a day/time to pick up the device(s), please record the technician's name, the serial number(s) of the iPad(s), and the date of pickup.**
    2. Ship the iPad(s) to 6952 S High Tech Dr Suite C, Midvale, UT 84047. (It is up to the school if they want to purchase insurance on the shipment)

When an iPad is sent in for repair, our technicians will determine if it is best to replace individual components or the whole device outright. If you prefer your devices to be replaced outright, please discuss this with our head of deployments.


* We are not responsible for any cases that are left on iPads sent in for repair.
** While we track all repairs in-house, we recommend that you also track repairs from your end.