When a network user is unable to log into a specific iMac or Macbook, 

the problem may be on the machine itself and not with the network settings.


You will need to know:

-The hostname of your Open Directory Master, or ODM Server

-The credentials to log in as an administrator on the device you are troubleshooting


If you do not know these things, please contact your local IT support.


Log into the machine as an administrator.

    (You will most likely need to log out of the current user first.)



Launch "System Preferences" from either the Dock or the Launchpad.  


Select the icon for "Users and Groups."  


In the bottom left of the window, you will see lock icon.  or 




If the icon is locked, click on it and enter the Administrator User name and password to proceed.


Once unlocked, you will have access to the Login Options

located just above the lock icon. 

Click on "Login Options"



You should now see a "Join" button to the right labelled "Network Account Server."

(If you see other text as well and the button is labelled "Edit," then please scroll to the "RE-BINDING" heading below)


BINDING


Click "Join."



Enter the host name of your ODM server into the field labelled "Server."

You may be able to choose it from a list by using the drop down arrow at the right.

Do not choose an option that uses "localhost" in the domain name or the device will not 

connect properly in all situations.

Click "OK."


You will likely see the following boxes pop up:



Click "Trust."



Click "Continue."



Next to "Network Account Server," you should now see a green dot and  the hostname of your ODM server.


Click on the unlocked icon, then log out of the Administrator account.

You are now ready to log into the user account.






RE-BINDING


At times the machine you are troubleshooting has already been bound to the ODM server,

re-binding the machine will sometimes resolve the issue.

Previously bound machines will show a red or green dot and a hostname that may or may not

match the name of your server.




Click "Edit."



Remove the existing server.

Select the name of the server, then press the "-" button. 


Next, add the server back in by pressing the "+" button. 




Enter the host name of your ODM server into the field labelled "Server."

You may be able to choose it from a list by using the drop down arrow at the right.

Do not choose an option that uses "localhost" in the domain name or the device will not 

connect properly in all situations.

Click "OK."


You will likely see the following boxes pop up:



Click "Trust."



Click "Continue."



Next to "Network Account Server," you should now see a green dot and  the hostname of your ODM server.


Click on the unlocked icon, then log out of the Administrator account.

You are now ready to log into the user account.













mm

20140910